Customer Service Week 2013

During the week October 7-11th 2013, the world will be celebrating Customer Service Week. This period is a chance for companies (small, medium and large) to show their customers, that they have made the right choice doing business with them. Our advice: Think outside the box, call up one of your random customers and treat them like royalty for a day.

It's all about the customer!!!
Is it really ALL about the customer? Let's think about this for a bit, sure the customer is a the major player, but think about the hard working staff who go above and beyond, to ensure the customer leaves satisfied. Don't forget to commend and reward and thank your internal customers for their contribution.

How to celebrate
Keep your eyes and ears open for what will be happening at the Customer Service Club. There will be games, giveaways and a general FUN time. The folks at the CSWeek have some tips as well:

• Think Decorations
• Think Parties
• Think Festive
• Think Accomplishments
• Think Acknowledgement
• Think Theme Days
• Think Skills
• Think Customers
• Think Rewards
• Think Stress Relief

This event has been going strong since 1992, and continues to grow in popularity as many businesses realize that the only way to stay ahead of the competition is to offer superior service. So for example, as airline industry struggle, and airlines such as Caribbean Airlines (CAL), American Airlines (AA), Delta Airlines, and Southwest Airlines fight for the same market share, it would be wise to note that service is KING!!! 

Customer service will always be the defining factor.