Monday

Customer Service in the Media

Well it happened, on April 11th 2013 the Trinidad and Tobago Guardian Business Section, published the article "Doittrini.com tackles poor customer service fight" A great day indeed, to be recognized for doing something we just know is right.

We want to say thank you to Raphael John-Lall who did the interview and wrote the article, and further thanks to the editor for approving and sending to print. On this day our page views spiked. We recorded views from as far as Eastbourne, way out on the UK coast. This tells us that the guardian is being read, and viewed from all parts of the globe, keep it up Guardian!!!

People are interested in our customer service T&T. Wake up, and let's fix this. We can no-longer stand on the sideline and watch the game unfold, we need to get in and bat or start bowling. Brian wasn't afraid when he stood alone and made those runs, Wendy didn't look to the girls by her side for strength, she found it within. Ato didn't give up when the line he was standing in just before the start of that race was full with "super stars", he just ran. And Kevin didn't just sit by and watch his country fall apart, and accept poor customer service as the norm.

Every single one of us have the sprit within, to stand up and "FIX CUSTOMER SERVICE" It starts with knowing we can. Let's Do It!!!


The Article

Doittrini.com tackles poor customer service fight
Published: Thursday, April 11, 2013
RAPHAEL JOHN_LALL


Kevin Ramsoobhag, online learning support supervisor, University of the West Indies (UWI), has taken to social media to carry out a fight against what he sees as the perennial problem of poor customer service in T&T.

He launched the Web site, doittrini.com in February 2012 to give customers and businesses the chance to express grievances about the level of customer service in the country.

He spoke to the Business Guardian last Thursday at the Guardian’s office on St Vincent Street, Port-of-Spain.

“You can use facebook and twitter to interact with the site. So you are getting bad customer service and you can actually tweet it and users of the site see it. Customer service is a sore point. You go everywhere and you see bad customer service.”

Ramsoobhag got the idea to start it because he was tired of seeing customers getting treated badly, but had no way to vent it.

On the Web site, when a business sets up a profile, there is a five-star rating where people can rate how their experience if they have that particular service. 

It is done for free as businesses do not have to pay, to be profiled on the Web site.

“Of course, these are anonymous ratings without anyone feeling victimised. This is real feedback. As a service provider, when you are rated, it is logged, you see how people rate.”

READ FULL ARTICLE...

2 comments :

  1. Nice Blog, thanks for sharing the information.

    ReplyDelete
  2. Customer Care we appreciate your feedback. Keep looking out for more post, as we continue to partner with industry leaders on the topic of customer service.

    ReplyDelete

Search